Inchcape marks a significant leap with its latest initiative—a dynamic online platform coupled with an upgraded flagship showroom and service center. The Omnichannel strategy is a testament to Inchcape's commitment to enhancing the value of car ownership and harmonizes seamlessly with Toyota's visionary 'Move Your World' mission.
The cutting-edge Omnichannel platform integrates online and offline experiences flawlessly. Through the Digital Experience Platform (DXP) embedded within the Toyota website, customers can effortlessly navigate various models and tailor their dream car using the intuitive 'Build and Price Configurator'.
This robust platform enables customers to personalize their chosen vehicle, from body color to interior preferences, accessories, and gain insights into financing and insurance coverage—all at their fingertips with a few simple clicks. At the showroom, sales consultants leverage customers’ 'My Account' preferences, previously saved online, to deliver tailored services. Using the displayed choices projected onto showroom screens, consultants match physical color plates and seat fabric, ensuring a seamless transition from the online selection to an in-person experience.
The newly unveiled Toyota Showroom is a blend of digital sophistication and physical engagement, crafted to offer an immersive journey from online to offline interaction, embracing a modern and lifestyle-centric ambiance. Diverse zones within the showroom cater to the varied lifestyles of Singaporean customers.
Furthermore, Inchcape Singapore remains dedicated to providing comprehensive after-sales support. The commitment to dynamic experiences extends to post-purchase services, ensuring customers' vehicles receive optimal care for a superior driving experience. Booking service appointments, acquiring service packages, and requesting bodywork quotations are made effortless through online tools like the Toyota Always app and website.
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